Regulator says it expects substantial improvements in customer service and complaints handling People who send and receive parcels are to be better protected under proposed rules to improve how companies handle complaints amid a wave of problems with deliveries. With Christmas a fortnight away and tighter Covid rules making many more shoppers reliant on parcels, the regulator Ofcom is cracking down on the sector, saying that UK consumers "should be treated more fairly".
Regulator says it expects substantial improvements in customer service and complaints handling People who send and receive parcels are to be better protected under proposed rules to improve how companies handle complaints amid a wave of problems with deliveries. With Christmas a fortnight away and tighter Covid rules making many more shoppers reliant on parcels, the regulator Ofcom is cracking down on the sector, saying that UK consumers "should be treated more fairly".
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